Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the standard shipping timeframe for orders?
We offer complimentary insured ground shipping on all domestic orders, which typically arrives within 3-5 business days. Expedited overnight shipping is available for an additional fee at checkout.
How do I ensure I am ordering the correct ring size?
We provide a printable sizing guide on our website. Alternatively, you can visit our boutique for a professional fitting or request a complimentary physical ring sizer to be mailed to your home.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the item is in its original, unworn condition with all security tags and packaging intact. Custom-designed pieces are final sale.
Do you provide appraisals for insurance purposes?
Yes, every purchase over $1,000 includes a complimentary certified appraisal document issued by our GIA-trained gemologists to ensure your investment is fully protected.
Can I customize an existing jewelry design?
Absolutely. Brown & Company specializes in bespoke creations. Our master jewelers can modify existing styles or work with you to design a unique piece from the ground up.
Does my jewelry come with a warranty?
All our jewelry is covered by a lifetime manufacturer warranty against defects. We also offer a complimentary cleaning and inspection service twice a year to maintain your piece's brilliance.